the #1 identity protection benefit

We make it easy to protect your family’s digital life, so everyone can live more confidently online.
  • Detect threats to your identity with proactive monitoring and alerts
  • Get help managing your recovery with 24/7 dedicated support
  • Receive up to $1 million in expense reimbursement if fraud occurs

Does your employer offer Allstate Identity Protection as a benefit?

We’ll check for you.

  • Detect threats to your identity with proactive monitoring and alerts
  • Get help managing your recovery with 24/7 dedicated support
  • Receive up to $1 million in expense reimbursement if fraud occurs

Secure what you’ve worked so hard to build

Year after year, digital fraud causes personal and financial harm, and the pandemic only made things worse. When the world was in crisis, identity thieves took advantage, using chaos and confusion to defraud millions.

With everyone sharing more of their personal data online, threats have only increased. But we can help protect your identity and finances, and secure a brighter future for your family.

A better way to protect your family against fraud

Our combination of proprietary technology and remediation expertise provides peace of mind every step of the way. So your family can stay connected and protected.

Comprehensive identity and
financial monitoring

Identity protection is a critical part of your financial wellbeing. We provide advanced monitoring and near real-time alerts to help detect threats to your identity and finances — so you can protect what you’ve worked so hard to build.

Advanced protection
for families

We’re committed to protecting your family’s privacy and identity. With powerful tools like social media and dark web monitoring, and our generous definition of family, you can look after the people who matter most.

The next generation of
privacy management

There’s nothing more personal than your family’s data. With Allstate Digital Footprint℠, you can see where your personal information lives online and where it may be exposed to risk — so you can take action and help protect it.

Best-in-class
customer care

Providing great support is what we do. Whether you need to troubleshoot potential fraud or repair a complex case of identity theft, our experts are available 24/7 to assist. When it comes to remediation, our customer satisfaction score is 99%.

$1 million expense
coverage

We’ll cover many fraud-related expenses, including stolen funds, lost wages, and legal fees. We even reimburse funds stolen from 401(k)s, HSAs, unemployment benefits, stimulus payments, and tax refunds, which is crucial today.**

Dark web monitoring

We do more than just “scan” the dark web. We use human operatives and artificial intelligence to search for your credentials and other personal data. Then we provide actionable alerts if you’ve been compromised or affected by a data breach.

"The alerts I receive keep me informed about not only my own coverage but also that of my dependent children. I sleep well, reassured that my family’s credit and sensitive information are protected."
Michelle B.
"When my identity was stolen, the support provided in clearing things was phenomenal. I don't think I could have gotten through this without your assistance."
Theresa K.
"Your service makes us feel very secure. You detected an irregularity with some of our accounts in the past and because of that we were able to avoid many headaches."
Susan K.
"My remediation specialist was so wonderful! Two of my family members were victims of identity theft, including my one-and-a-half-year-old grandson. Allstate Identity Protection fixed both of their identities and saved us from all kinds of future heartache."
Mark S.

You have questions. We have answers.

How does Allstate Identity Protection work?

We use our proprietary software and human operatives to proactively monitor your identity and alert you of potential fraudulent activity. Through Allstate Identity Protection, you will also have the power to create financial thresholds for debits from your bank accounts, allowing you to receive alerts for potentially suspicious financial transactions outside of your set limits. We monitor your credit reports and credit-related accounts to help determine if someone is using your name fraudulently, and we monitor the dark web to check for your compromised credentials that could lead to unauthorized account access. While we can’t prevent fraud, we can and do alert you at its first known sign, then remediate the fraud and restore your identity.

We know that tracking your own identity is cumbersome and filled with unknowns, so we’re here to help take the burden off your shoulders so you can live your life.

How does Allstate Identity Protection help reduce the risks of my identity being misused?

Our powerful technology helps detect when an identity may be at an elevated risk for theft and allows us to help you take necessary precautions, including placing fraud alerts, credit freezes, and reviewing credit reports. We go beyond credit monitoring to search for suspicious activity, looking holistically at the financial accounts you use, the social media accounts you log into, and other data sources that could be compromised by others. This allows us to alert you of fraud at its earliest signs.

What type of safeguards are used to protect my personal information?

We know that protecting your information is of utmost importance. That’s why we use security software to encrypt the information before and during its transmission through the internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

How does Allstate Identity Protection compare to other identity protection or credit monitoring services?

While Allstate Identity Protection’s service includes credit monitoring, we know that credit is just one aspect of identity protection. We detect a more expansive range of identity theft beyond the range of credit accounts. Allstate Identity Protection’s identity monitoring looks for misuse not only of credit, but also of high-risk transactions (suspicious non-credit activity such as school loans and medical billing) and compromised credentials on the dark web, including your financial and social media accounts.

Additionally, Allstate Identity Protection monitors the accounts you add, even from multiple financial institutions, in one place instead of relying on each bank’s individual fraud monitoring system. With Allstate Identity Protection, you can place thresholds for financial activity on all of your existing bank accounts, giving you greater insight into potentially fraudulent activity. If you’d like more details on financial threshold monitoring, you can contact us here.

How do I know my identity is secure?

Each month, we’ll email you your Identity Health level and notify you of any active alerts. You’ll also receive notifications as soon as we detect an issue or suspicious activity. If you believe the information is inaccurate, please notify our remediation experts by selecting “Not me” in the portal or calling the phone number on the alert.

When does my Allstate Identity Protection coverage become effective?

If you receive Allstate Identity Protection as a voluntary benefit through your employer, your coverage will begin on your employer’s effective date, which could be immediate. Please contact your benefits provider for your plan’s effective date.

While some features begin as soon as you enroll, for certain features to work, such as financial threshold, credit monitoring and social media monitoring, you will need to enter your account or additional information for us to begin monitoring. Please visit our Terms and Conditions for more information regarding product features. When you log in, the corresponding tabs for each feature will be on the left side of your screen.

I’m having trouble logging in. What should I do?

If you’ve been through all the login steps and still cannot log in, please contact customer service here. We're available 24/7 to help.

When I activate credit monitoring, will it impact my credit score?

No, activating credit monitoring will not impact your credit score.

Viewing your own report and score within the Allstate Identity Protection portal is considered a soft inquiry, which does not impact your score. This is different from a hard inquiry, like applying for a new mortgage, which can impact your credit score.

What should I do if my identity is stolen or I am the victim of fraud?

If you suspect you are a victim of fraud or identity theft, please contact customer service as soon as possible. If we discover you’re a victim of fraud, we’ll assign you a remediation specialist who will help manage your case and fully restore your identity.

Our experts are not outsourced; they work in-house. Our Restoration Specialists are Certified Identity Theft Risk Management Specialists (CITRMS®). They are experts in identity restoration and are committed to doing the legwork to restore your identity for you.

What if my Restoration Specialist can’t reach me when they suspect I might be a fraud victim?

If your account features are up-to-date and enabled, you’ll receive an email or text message alert (according to your stated communication preferences) as soon as we detect activity. We also send a monthly status email showing your Identity Health status and any outstanding alerts you might have. You can view these at any time by visiting your portal.

If your contact information was not included when you initially enrolled, you will receive a welcome letter through the postal mail with instructions for how to log in to your account, update your contact information, and fully enable all your features.

Please keep your account updated with the most recent contact information and preferred communication method so we can quickly alert you to any concerning activity. If you have any trouble completing these tasks or receiving these communications, please contact us. If your account is not properly updated with your most recent contact information, you may not receive fraud alerts.

Do you provide a credit report?

If you have Allstate Identity Protection as a benefit, yes. We provide you with a VantageScore 3.0 credit score and credit reports. Please visit our Terms and Conditions for more information regarding product features.

Is the credit score you provide as a benefit through Allstate Identity Protection my FICO score?

The credit score you see in your dashboard is not your FICO score. The score you see on your Credit Monitoring tab comes directly from TransUnion; our industry calls it your VantageScore 3.0 score, and it ranges from 300 to 850. Financial sectors commonly use your FICO score to determine creditworthiness. FICO and VantageScore 3.0 scores both range from 350 to 850, and while they both follow similar rules, a FICO score also accounts for your Equifax and Experian scores.

To get a better idea of where your credit score stands, we encourage you to review the changes to the VantageScore 3.0 score we provide in your Allstate Identity Protection portal.

Why is my credit monitoring score different than the score my bank provides?

Before opening a line of credit or taking out a loan, it’s always best to ask what credit score the financial institution will use to determine credit worthiness. Your bank may be pulling a different type of score (one that has a different low and high) than the one Allstate Identity Protection provides. For example, your bank may have pulled a VANTAGE score if it was assessing your eligibility for a financial product or loan. A VANTAGE score goes up to 990, while the VantageScore 3.0 score Allstate Identity Protection provides tops out at 850. This is why your credit score may differ from other sources.

What is dark web monitoring?

The underground internet, also called the deep web or dark web, is where cybercriminals illegally store and sell Personal Identifiable Information (PII). We utilize human operatives and artificial intelligence to search the dark web for your data. We alert you immediately if we discover personal information, like an email address, credit card numbers, and even passwords you use.

How does Allstate Identity Protection compare to other identity protection or credit monitoring services?

While Allstate Identity Protection’s service includes credit monitoring, we know that credit is just one aspect of identity protection. We detect a more expansive range of identity theft beyond the range of credit accounts. Allstate Identity Protection’s identity monitoring looks for misuse not only of credit, but also of high-risk transactions (suspicious non-credit activity such as school loans and medical billing) and compromised credentials on the dark web, including your financial and social media accounts.

Additionally, Allstate Identity Protection monitors the accounts you add, even from multiple financial institutions, in one place instead of relying on each bank’s individual fraud monitoring system. With Allstate Identity Protection, you can place thresholds for financial activity on all of your existing bank accounts, giving you greater insight into potentially fraudulent activity. If you’d like more details on financial threshold monitoring, you can contact us here.

Who is included in the family plan?

The Allstate Identity Protection benefit is only available to those who have a Social Security number and reside in the U.S. Contact customer service or your benefits department to determine if your family members are eligible for coverage. There is no age limit or floor for enrolled family members, so from infants to adult children you support are covered. Our coverage definition also includes parents, in-laws, and grandparents (age 65+) regardless of where they live or whether they receive any financial support from you. You may not enroll your spouse or other family members or dependents who are over the age of 18 into credit monitoring. Any such spouse, adult family member, or adult dependent must register for credit monitoring and pass identity verification separately.

What if people outside of my household want to enroll?

Family member coverage extends to your dependent children, or other dependent family members, who do not reside with you but who are supported financially by you. Our coverage definition also includes parents, in-laws, and grandparents (age 65+) regardless of where they live or whether they receive any financial support from you. You can contact us here for more information about plan specifics and potential additional costs.

Will I still be covered if I no longer work at my company?

If you leave your company and reside in the U.S., you can still keep your coverage. Simply contact a member of our customer service team. Keep in mind, pricing may vary.

Is there an age limit for children to enroll?

There is no age limit or floor for children to enroll in Allstate Identity Protection.

What should I do if I have questions after I enroll?

If you have any questions after you enroll, you can reach us 24/7 here.

What internet browsers do you support?

We currently support the following internet browsers: Firefox 17+, Chrome 25 +, Safari 5.1+, and Internet Explorer 11. We recommend you update your browser if it is older than those we support, as older versions may not have security features as the newest versions.

Do I need an email address to receive alerts or manage my account?

Yes, an email address is mandatory to receive alerts and manage your account.

Will I only receive an alert via email? Are text and phone options?

You can choose to receive alerts via email, email and text, and text only. You can manage your contact preferences in your account by logging into your Allstate Identity Protection portal, clicking your name in the top right corner, selecting Account Settings, and setting your alert preferences.

What if I do not want family members to have access to my personal information?

Our family coverage provides a portal that enables you and your authorized family members to access and manage the products from one account. By creating a family account, you grant account access to all authorized family members to view alerts, reports, scores and other disclosures made through your account. If you or other family members do not want shared family access, please contact our customer service team. They will be able to create separate login information for you and your family members so you can keep your personal information private.

Do you have Spanish services?

Yes, we have Spanish-speaking customer service members and Restoration Specialists.

Do I have to activate all the features on my account?

No, but we highly recommend activating many of our features so we can better monitor your information. There are no additional costs in activating the features on your account.

Does your employer offer Allstate Identity Protection as a benefit?

We’ll check for you.