consumers demand more protection from the organizations they trust

The world of financial services is changing—identity fraud and scams are rampant, and consumers are looking for protection that helps reduce their exposure to that risk. Our solution provides expert identity and scam resolution support that consumers are seeking, with the option to add additional services such as scam detection, device security, data privacy tools, and more.

%

of consumers rank fraud protection as a top consideration when choosing a new financial institution¹

More than

in 10

bank customers indicate increased loyalty to their bank after experiencing a positive fraud resolution experience²

Industry-leading plans

We offer several different implementation methods such as API, SSO, and SFTP to deliver identity and scam resolution to support your customers when they need it most, as well as tools and features to protect their finances, devices, and data privacy.

%

client retention rate

World-class service

From our customer care team to our account management team to our implementation specialists, we deliver a level of service that is unmatched.

%

member satisfaction rate

Flexible engagement models

Our complete identity and scam protection solution can be integrated directly into your platform, adapting to your institution and your existing user experience. Plus, our identity fraud finder tool provides instant feedback on possible fraud cases and streamlines the resolution process.

%

implementation satisfaction rate

2026 Golden Stevie® Award for Customer Service Department of the Year

The proof is in the protection

Here’s what members are saying:‡‡

"[My restoration specialist] handled this very personal situation with empathy and compassion and that speaks volumes to those of us that have needed to battle identity theft. She also provided the tools to secure my identity transactions moving forward."

Anthony T.

"[My restoration specialist] was very helpful contacting the company I had a dispute with (which I had been unsuccessful in doing). She also advised me on how to put an alert on my credit report. The problem was cleared up in less than a week."

Brian S.

"[My restoration specialist] was able to resolve my issue quickly. He was professional throughout the process and showed a lot of patience when we kept getting disconnected with the credit representatives. That type of service is rare now these days."

Jose L.

‡‡ Testimonials are from our customer surveys (no compensation provided). Testimonials may not be representative of the experiences of all customers.

Want to learn more about Allstate Identity Protection?

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