Frequently Asked Questions

Here are answers to the questions we hear most often.

When does my Allstate Identity Protection coverage become effective?

You will be eligible for coverage as soon as you enroll. While some features begin as soon as you enroll, for certain features to work, such as financial threshold and social media monitoring, you will need to enter your account information for us to begin monitoring. Please visit our Terms and Conditions for more information regarding product features.

How do I activate additional features of my plan like Credit Monitoring, Social Media Monitoring, and Dark Web Monitoring?

When you log in to your account, the corresponding tabs for each feature will be on the left side of your screen. Simply follow the prompts and enter your information in the appropriate fields to activate each feature. Please note that certain features are only available in the Premier plan.

How do I know that my protection is active?

We’ll send you a welcome email to confirm enrollment. In addition, each month you’ll receive an email update with your Identity Health status and any active alerts. You will also receive alerts when we detect an issue or suspicious activity. If that activity seems fraudulent or suspicious, please notify our Privacy Advocate team by selecting “Not me” under the alert you’ve received or by calling the number provided on the alert.

When I activate Credit Monitoring, will it impact my credit score?

No, activating Credit Monitoring on your Allstate Identity Protection account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

As an existing Allstate customer, will any of this information be shared with my agent?

No, Allstate Insurance agents are not able to view any information related to our identity protection services, nor will its use impact insurance coverage or rates.

Can I still enroll and receive protection if I currently reside in another country?

No. Our service is intended for use in the U.S. only. By using Allstate Identity Protection, you are confirming that you are in fact a U.S. resident. For more information, see our Terms & Conditions.

Do I need an email address to enroll? Or to manage my account?

Yes, an email address is mandatory to enroll and manage your account.

Will I only receive an alert via email? Are text and phone an option?

You can choose to receive alerts via email, email and text, and text only. We do not currently provide alerts via phone call. You can manage your contact preferences in your account by logging into your Allstate Identity Protection account, clicking your name in the top-right corner, selecting Account Settings, and setting your alert preferences.

What should I do if I have questions after I enroll?

If you have any questions after you enroll, you can contact a Privacy Advocate here.

What Internet browsers do you support?

We currently support Internet Explorer 11 and the latest versions of Chrome, Firefox, Safari, and Edge. We recommend that you update your browser if it is older than those we support, as older versions may not have security features as the newest versions.

Do you have Spanish services?

Yes, we have Spanish-speaking Privacy Advocates and Remediation Specialists. When you call in, please select the Spanish option to be routed to these representatives.

I’m having trouble logging in. What should I do?

If you’ve been through all the login steps and still cannot log in, you can contact a Privacy Advocate here.

How does Allstate Identity Protection Work?

We use our proprietary software and human operatives to proactively monitor your identity and alert you of potential fraudulent activity. Through Allstate Identity Protection, you will also have the power to create financial thresholds for debits from your bank accounts, allowing you to receive alerts for potentially suspicious financial transactions outside of your set limits. We monitor your credit reports and credit-related accounts to help determine if someone is using your name fraudulently, and we monitor the dark web to check for your compromised credentials that could lead to unauthorized account access. While we can’t prevent fraud, we can and do alert you at its first known sign, then remediate the fraud and restore your identity.

We know that tracking your own identity is cumbersome and filled with unknowns, so we’re here to help take the burden off your shoulders so you can live your life.

How does Allstate Identity Protection help reduce the risk of my identity being misused?

Our powerful technology helps detect when an identity may be at an elevated risk for theft and allows us to help you take necessary precautions, including placing fraud alerts, credit freezes, and reviewing credit reports. We go beyond credit monitoring to search for suspicious activity, looking holistically at the financial accounts you use, the social media accounts you log into, and other data sources that could be compromised by others. This allows us to alert you of fraud at its earliest signs.

What type of safeguards are used to protect my personal information?

We know that protecting your information is of utmost importance. That’s why we use security software to encrypt the information before and during its transmission through the internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

How does Allstate Identity Protection compare to other services, like credit monitoring?

While Allstate Identity Protection’s service includes credit monitoring, we know that credit is just one aspect of identity protection. We detect a more expansive range of identity theft beyond the range of credit accounts. Allstate Identity Protection’s identity monitoring looks for misuse not only of credit, but also of high-risk transactions (suspicious non-credit activity such as school loans and medical billing) and compromised credentials on the dark web, including your financial and social media accounts.

Additionally, Allstate Identity Protection monitors the accounts you add, even from multiple financial institutions, in one place instead of relying on each bank’s individual fraud monitoring system. With Allstate Identity Protection, you can place thresholds for financial activity on all of your existing bank accounts, giving you greater insight into potentially fraudulent activity. If you’d like more details on financial threshold monitoring, you can contact us here.

What should I do if I believe my identity is stolen or I am a victim of fraud?

If you have Allstate Identity Protection and suspect you’re a victim of fraud or identity theft, please contact a Privacy Advocate as soon as possible, either by selecting “Not me” on the alert within your account or calling our advocate hotline at 1-855-821-2331. Your Privacy Advocate will ask you questions and perform research with you to determine if you are a victim.

Once you are in touch with a Privacy Advocate and have been confirmed as a possible victim, you will be assigned to a Remediation Specialist who will work on your behalf to manage your case and help restore your identity. Our U.S.-based Privacy Advocates are not outsourced — they work in-house — and our Remediation Specialists are Certified Identity Theft Risk Management Specialists (CITRMS®). They are experts in identity restoration and are committed to doing the legwork to restore your identity for you.

What if you can’t reach me when you find out I’ve been the victim of fraud?

If your account features are fully up to date and enabled, you will receive an email and/or text message alert (according to your stated communication preferences) as soon as we detect activity. You will also receive a monthly status email showing your Identity Health status and any outstanding alerts that require your attention. You can also view any outstanding alerts in your account.

We strongly recommend you keep your account updated with your most recent contact information and preferred communication method so that we can quickly alert you to any activity. If you have any trouble completing these tasks or have trouble receiving these communications, you can contact a Privacy Advocate here. If your account is not properly updated with your most recent contact information, you may not receive fraud alerts.

Do you provide a credit report?

No, as described above, we provide credit monitoring but do not provide access to credit reports at this time; however, that is only one component of our monitoring services. We believe that protecting your identity not only requires credit monitoring, but further actions like monitoring for compromised credentials, unauthorized financial transactions, and dark web activity. This is why Allstate Identity Protection is able to provide early alerts and comprehensive protection that other providers cannot.

Should I place a fraud alert on my credit bureau files?

We recommend placing a fraud alert if you believe your identity has been compromised or if your Identity Health score shows your identity is at high risk of identity theft. We monitor from many different sources instead of simply placing a fraud alert in the hope it will prevent fraud. If you have Allstate Identity Protection and you’re unsure as to whether to place a fraud alert, please contact a Privacy Advocate as soon as possible by calling our advocate hotline at 1-855-821-2331.

What is Dark Web Monitoring?

The dark web is where cybercriminals store and sell personal identifiable information (PII) illegally. Our dark web surveillance scans the dark web and scours an ever-evolving complex of more than 200 million compromised machines, networks, and web services that Allstate Identity Protection and other leading cybersecurity firms identify. Our surveillance is specifically designed to find identifying PII like an email address, credit card numbers, and even passwords you use and alert you immediately.

What type of reimbursement is covered by Allstate Identity Protection?

Allstate Identity Protection Essentials and Premier plans reimburses you for certain financial expenses incurred due to the direct result of any confirmed identity theft, such as costs to file reports, legal defense expenses, and lost wages incurred as a result of resolving the fraud. The Allstate Identity Protection Premier Plan also reimburses you for funds stolen from financial accounts resulting from any confirmed identity theft. Before we reimburse stolen funds, we will first attempt to remediate the issue through our standard process. Reimbursement for expenses and stolen funds incurred due to the direct result of any confirmed identity fraud occurring while you are subscribed is outlined in the Summary Description of Benefits for the Personal Internet & Identity Coverage Policy. This benefit is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the underlying policy and summary of benefits for terms, conditions, and exclusions of coverage, which are available in your online account. Coverage may not be available in all jurisdictions. For more information, see our Terms & Conditions.

Who is included in the Family plan?

Allstate Identity Protection is available to those that have a Social Security number and reside in the U.S. There is no age limit or floor for enrolled family members; from infants to adult children you support, you and up to four additional family members are covered. You may not enroll your spouse or other family members or dependents who are over the age of 18 into credit monitoring. Any such spouse, adult family member or adult dependent must register for credit monitoring and pass identity verification separately.

What if a family member outside of my household wants to enroll?

Family member coverage extends to your dependent children, or other dependent family members, who do not reside with you but who are supported financially by you. You can contact us here for more information about plan specifics and potential additional costs.

Still have questions?

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