frequently asked questions

You will be eligible for coverage as soon as you enroll. While some features begin as soon as you enroll, for certain features to work, such as financial threshold and social media monitoring, you will need to enter your account information for us to begin monitoring. Please visit our Terms and Conditions for more information regarding product features.

When you log in to your account, the corresponding tabs for each feature will be on the left side of your screen. Simply follow the prompts and enter your information in the appropriate fields to activate each feature. Please note that certain features are only available in the Premier plan.

We’ll send you a welcome email to confirm enrollment. In addition, each month you’ll receive an email update with your Identity Health status and any active alerts. You will also receive alerts when we detect an issue or suspicious activity. If that activity seems fraudulent or suspicious, please notify our Privacy Advocate team by selecting “Not me” under the alert you’ve received or by calling the number provided on the alert.

No, activating Credit Monitoring on your Allstate Identity Protection account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

No, Allstate Insurance agents are not able to view any information related to our identity protection services, nor will its use impact insurance coverage or rates.

No. Our service is intended for use in the U.S. only. By using Allstate Identity Protection, you are confirming that you are in fact a U.S. resident. For more information, see our Terms & Conditions.

Yes, an email address is mandatory to enroll and manage your account.

You can choose to receive alerts via email, email and text, and text only. We do not currently provide alerts via phone call. You can manage your contact preferences in your account by logging into your Allstate Identity Protection account, clicking your name in the top-right corner, selecting Account Settings, and setting your alert preferences.

If you have any questions after you enroll, you can contact a Privacy Advocate here.

We currently support the following internet browsers: Firefox 17+, Chrome 25 +, Safari 5.1+, and Microsoft Edge.

We recommend you update your browser if it is older than those we support, as older versions may not have security features as the newest versions. 

Yes, we have Spanish-speaking customer care specialists and restoration specialists. When you call in, please select the Spanish option to be routed to these representatives. 

If you’ve been through all the login steps and still cannot log in, you can contact a Privacy Advocate here.

We use our proprietary software and human operatives to actively monitor your identity and alert you of potential fraudulent activity. Through Allstate Identity Protection, you will also have the power to create financial thresholds for debits from your bank accounts, allowing you to receive alerts for potentially suspicious financial transactions outside of your set limits. We monitor your credit reports and credit-related accounts to help determine if someone is using your name fraudulently, and we monitor the dark web to check for your compromised credentials that could lead to unauthorized account access. While we can’t prevent fraud, we can and do alert you at its first known sign, then remediate the fraud and restore your identity.

We know that tracking your own identity is cumbersome and filled with unknowns, so we’re here to help take the burden off your shoulders so you can live your life.

Our powerful technology helps detect when an identity may be at an elevated risk for theft and allows us to help you take necessary precautions, including placing fraud alerts, credit freezes, and reviewing credit reports. We go beyond credit monitoring to search for suspicious activity, looking holistically at the financial accounts you use, the social media accounts you log into, and other data sources that could be compromised by others. This allows us to alert you of fraud at its earliest signs.

We know that protecting your information is of utmost importance. That’s why we use security software to encrypt the information before and during its transmission through the internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the internet — or method of electronic storage — is 100% secure, however. Therefore, we cannot guarantee its absolute security.

While our service includes credit monitoring, we know that credit is just one aspect of identity protection. We detect a more expansive range of digital threats beyond your credit accounts. Our identity monitoring looks for misuse not only of credit, but also of high-risk transactions (suspicious non-credit activity such as “payday” loans or forged signatures on documents) and compromised credentials on the dark web. This includes your financial and social media accounts. Additionally, Allstate Identity Protection monitors the accounts you add, even from multiple financial institutions, in one place instead of relying on each bank’s individual fraud monitoring system. You can even place thresholds for financial activity on all of your existing bank accounts, giving you greater insight into potentially fraudulent activity. If you’d like more details on financial threshold monitoring, you can contact us here.

If you have Allstate Identity Protection and suspect you’re a victim of fraud or identity theft, please contact a Privacy Advocate as soon as possible, either by selecting “Not me” on the alert within your account or calling our advocate hotline at 1-855-821-2331. Your Privacy Advocate will ask you questions and perform research with you to determine if you are a victim.

Once you are in touch with a Privacy Advocate and have been confirmed as a possible victim, you will be assigned to a Remediation Specialist who will work on your behalf to manage your case and help restore your identity. Our U.S.-based Privacy Advocates are not outsourced — they work in-house — and our Remediation Specialists are Certified Identity Theft Risk Management Specialists (CITRMS®). They are experts in identity restoration and are committed to doing the legwork to restore your identity for you.

If your account features are fully up to date and enabled, you will receive an email and/or text message alert (according to your stated communication preferences) as soon as we detect activity. You will also receive a monthly status email showing your Identity Health status and any outstanding alerts that require your attention. You can also view any outstanding alerts in your account.

We strongly recommend you keep your account updated with your most recent contact information and preferred communication method so that we can quickly alert you to any activity. If you have any trouble completing these tasks or have trouble receiving these communications, you can contact a Privacy Advocate here. If your account is not properly updated with your most recent contact information, you may not receive fraud alerts.

No, as described above, we provide credit monitoring but do not provide access to credit reports at this time; however, that is only one component of our monitoring services. We believe that protecting your identity not only requires credit monitoring, but further actions like monitoring for compromised credentials, unauthorized financial transactions, and dark web activity. This is why Allstate Identity Protection is able to provide early alerts and comprehensive protection that other providers cannot.

We recommend placing a fraud alert if you believe your identity has been compromised or if your Identity Health score shows your identity is at high risk of identity theft. We monitor from many different sources instead of simply placing a fraud alert in the hope it will prevent fraud. If you have Allstate Identity Protection and you’re unsure as to whether to place a fraud alert, please contact a Privacy Advocate as soon as possible by calling our advocate hotline at 1-855-821-2331.

The dark web is where cybercriminals store and sell personal identifiable information (PII) illegally. Our dark web surveillance scans the dark web and scours an ever-evolving complex of more than 200 million compromised machines, networks, and web services that Allstate Identity Protection and other leading cybersecurity firms identify. Our surveillance is specifically designed to find identifying PII like an email address, credit card numbers, and even passwords you use and alert you immediately.

Allstate Identity Protection Essentials and Premier plans reimburses you for certain financial expenses incurred due to the direct result of any confirmed identity theft, such as costs to file reports, legal defense expenses, and lost wages incurred as a result of resolving the fraud. The Allstate Identity Protection Premier Plan also reimburses you for funds stolen from financial accounts resulting from any confirmed identity theft. Before we reimburse stolen funds, we will first attempt to remediate the issue through our standard process. Reimbursement for expenses and stolen funds incurred due to the direct result of any confirmed identity fraud occurring while you are subscribed is outlined in the Summary Description of Benefits for the Personal Internet & Identity Coverage Policy. This benefit is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the underlying policy and summary of benefits for terms, conditions, and exclusions of coverage, which are available in your online account. Coverage may not be available in all jurisdictions. For more information, see our Terms & Conditions.

Allstate Identity Protection is available to those that have a Social Security number and reside in the U.S. There is no age limit or floor for enrolled family members; from infants to adult children you support, you and up to ten additional family members are covered. You may not enroll your spouse or other family members or dependents who are over the age of 18 into credit monitoring. Any such spouse, adult family member or adult dependent must register for credit monitoring and pass identity verification separately.

Family member coverage extends to your dependent children, or other dependent family members, who do not reside with you but who are supported financially by you. You can contact us here for more information about plan specifics and potential additional costs.