the #1 identity protection benefit

We use our proprietary software and human operatives to actively monitor your identity and alert you of potential fraudulent activity. Through Allstate Identity Protection, you will also have the power to create financial thresholds for debits from your bank accounts, allowing you to receive alerts for potentially suspicious financial transactions outside of your set limits. We monitor your credit reports and credit-related accounts to help determine if someone is using your name fraudulently, and we monitor the dark web to check for your compromised credentials that could lead to unauthorized account access. While we can’t prevent fraud, we can and do alert you at its first known sign, then remediate the fraud and restore your identity.

We know that tracking your own identity is cumbersome and filled with unknowns, so we’re here to help take the burden off your shoulders so you can live your life.

Our powerful technology helps detect when an identity may be at an elevated risk for theft and allows us to help you take necessary precautions, including placing fraud alerts, credit freezes, and reviewing credit reports. We go beyond credit monitoring to search for suspicious activity, looking holistically at the financial accounts you use, the social media accounts you log into, and other data sources that could be compromised by others. This allows us to alert you of fraud at its earliest signs.

We know that protecting your information is of utmost importance. That’s why we use security software to encrypt the information before and during its transmission through the internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the internet — or method of electronic storage — is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Older adults don’t necessarily experience fraud and identity theft at higher rates¹, but when people 60+ report online fraud, they tend to lose a high dollar amount². That’s why we recommend protecting yourself and your family. It will take a lot of stress off your shoulders, so you can focus on what matters most — spending time with those you love.

Each month, we’ll email you your Identity Health level and notify you of any active alerts. You’ll also receive notifications as soon as we detect an issue or suspicious activity.

If you believe the information is inaccurate, please notify our remediation experts by selecting “Not me” in the portal or calling the phone number on the alert.

You will be eligible for coverage as soon as you enroll. While some features begin as soon as you enroll, for certain features to work, such as financial threshold and social media monitoring, you will need to enter your account information for us to begin monitoring. Please visit our Terms and Conditions for more information regarding product features.

If you’ve been through all the login steps and still cannot log in, you can contact a Privacy Advocate here.

No, activating Credit Monitoring on your Allstate Identity Protection account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

If you have Allstate Identity Protection and suspect you’re a victim of fraud or identity theft, please contact a Privacy Advocate as soon as possible, either by selecting “Not me” on the alert within your account or calling our advocate hotline at 1-855-821-2331. Your Privacy Advocate will ask you questions and perform research with you to determine if you are a victim.

Once you are in touch with a Privacy Advocate and have been confirmed as a possible victim, you will be assigned to a Remediation Specialist who will work on your behalf to manage your case and help restore your identity. Our U.S.-based Privacy Advocates are not outsourced — they work in-house — and our Remediation Specialists are Certified Identity Theft Risk Management Specialists (CITRMS®). They are experts in identity restoration and are committed to doing the legwork to restore your identity for you.

If your account features are up-to-date and enabled, you’ll receive an email or text message alert (according to your stated communication preferences) as soon as we detect activity. We also send a monthly status email showing your Identity Health status and any outstanding alerts you might have. You can view these at any time by visiting your portal.

If your contact information was not included when you initially enrolled, you will receive a welcome letter through the postal mail with instructions for how to log in to your account, update your contact information, and fully enable all your features.

Please keep your account updated with the most recent contact information and preferred communication method so we can quickly alert you to any concerning activity. If you have any trouble completing these tasks or receiving these communications, please contact us. If your account is not properly updated with your most recent contact information, you may not receive fraud alerts.

No, as described above, we provide credit monitoring but do not provide access to credit reports at this time; however, that is only one component of our monitoring services. We believe that protecting your identity not only requires credit monitoring, but further actions like monitoring for compromised credentials, unauthorized financial transactions, and dark web activity. This is why Allstate Identity Protection is able to provide early alerts and comprehensive protection that other providers cannot.

The credit score you see in your dashboard is not your FICO score. The score you see on your Credit Monitoring tab comes directly from TransUnion; our industry calls it your VantageScore 3.0 score, and it ranges from 300 to 850. Financial sectors commonly use your FICO score to determine creditworthiness. FICO and VantageScore 3.0 scores both range from 350 to 850, and while they both follow similar rules, a FICO score also accounts for your Equifax and Experian scores. 

To get a better idea of where your credit score stands, we encourage you to review the changes to the VantageScore 3.0 score we provide in your Allstate Identity Protection portal. 

Before opening a line of credit or taking out a loan, it’s always best to ask what credit score the financial institution will use to determine creditworthiness. Your bank may be pulling a different type of score (one that has a different low and high) than the one Allstate Identity Protection provides.  

For example, your bank may have pulled a VANTAGE score if it was assessing your eligibility for a financial product or loan. A VANTAGE score goes up to 990, while the VantageScore 3.0 score Allstate Identity Protection provides tops out at 850. This is why your credit score may differ from other sources. 

The dark web is where cybercriminals store and sell personal identifiable information (PII) illegally. Our dark web surveillance scans the dark web and scours an ever-evolving complex of more than 200 million compromised machines, networks, and web services that Allstate Identity Protection and other leading cybersecurity firms identify. Our surveillance is specifically designed to find identifying PII like an email address, credit card numbers, and even passwords you use and alert you immediately.

Older adults don’t necessarily experience fraud and identity theft at higher rates¹, but when people 60+ report online fraud, they tend to lose a high dollar amount². That’s why we recommend protecting yourself and your family. It will take a lot of stress off your shoulders, so you can focus on what matters most — spending time with those you love.

Allstate Identity Protection is available to those that have a Social Security number and reside in the U.S. There is no age limit or floor for enrolled family members; from infants to adult children you support, you and up to ten additional family members are covered. You may not enroll your spouse or other family members or dependents who are over the age of 18 into credit monitoring. Any such spouse, adult family member or adult dependent must register for credit monitoring and pass identity verification separately.

Family member coverage extends to your dependent children, or other dependent family members, who do not reside with you but who are supported financially by you. Also included in coverage are parents, in-laws, and grandparents (age 65+) regardless of where they live or whether they receive any financial support from you. 

However, keep in mind that eligibility requirements may vary if you're a member as part of your work benefits. Please contact your human resources department for more information about plan details and potential additional costs.

If you leave your company and reside in the U.S., you can still keep your coverage. Simply contact a member of our Customer Service team. Keep in mind, pricing may vary.

There is no age limit or floor for children to be enrolled in Allstate Identity Protection. 

However, keep in mind that eligibility requirements may vary if you're a member as part of your work benefits. Please contact your human resources department for more information about plan details and potential additional costs. The features available to minors may also vary.

If you have any questions after you enroll, you can contact a Privacy Advocate here.

We currently support the following internet browsers: Firefox 17+, Chrome 25 +, Safari 5.1+, and Microsoft Edge.

We recommend you update your browser if it is older than those we support, as older versions may not have security features as the newest versions. 

Yes, an email address is mandatory to receive alerts and manage your account.

You can choose to receive alerts via email, email and text, and text only. You can manage your contact preferences in your account by logging into your Allstate Identity Protection portal, clicking your name in the top right corner, selecting Account Settings, and setting your alert preferences.

Our family plan provides a portal that enables you and your authorized family members to access and manage the products from one account. By adding family members, you grant account access to all authorized family members to view alerts, reports, scores, and other disclosures made through your account.  

However, if you or other family members do not want shared family access, you have the option to invite family members 18 or over to independently and privately manage their own accounts. To send this invitation, log in to your account, click on the icon in the top right corner, select “Family” and follow the on-screen instructions.  

Contact our customer care team if you have questions.

Yes, we have Spanish-speaking customer care specialists and restoration specialists. When you call in, please select the Spanish option to be routed to these representatives. 

No, but we highly recommend activating many of our features so we can better monitor your information. There are no additional costs in activating the features on your account.