In this article, we’ll provide an overview of some of the main challenges you might face when implementing a new employee benefit, as well as the steps you can take to ensure that you enjoy a smooth and straightforward onboarding process.
If you’re considering implementing an identity protection solution as an employee benefit, congratulations. You’re taking the first step in helping to protect your employees’ identities and finances.
But if you’ve implemented a new employee benefit before, you might be aware of the challenges that come with this process. The good news? With the right support and the right provider, you can easily avoid these implementation challenges.
Security risks during the implementation process
When an organization implements a new benefit, a key aspect of the process is sharing employee information and data with their vendor. After all, without the required employee information, a vendor can’t enroll new members.
But this step of the process comes with inherent risk. Any time you share sensitive employee information such as demographic information or Personally Identifiable Information (PII), you run the risk of a data breach. And a breach of employee data can be a huge issue that can lead to fines, loss of employee confidence, and more.
Avoiding security risks throughout the implementation process
First and foremost, communication with your vendor is key. Asking them about secure ways to transmit employee PII and understanding the nuances about the process is important to ensure the security of your employee’s data.
However, one of the best ways to ensure the security of your employee’s data is to work with a vendor that makes data security a priority. By working with a vendor that collects data securely through a Secure File Transfer Protocol (SFTP), API, or a secure site, you can significantly reduce the likelihood of a data breach and avoid potential headaches during the data transfer process.
Operational and logistical challenges
With the use of new technologies and applications, the workplace is more complex than ever. And onboarding a new benefit and ensuring it works alongside all your existing applications and benefits administrator can be a complicated process.
Each benefits platform has its nuances and specific steps needed to ensure your new benefit is properly onboarded, and if you don’t have the support you need, or are working with a team that is unfamiliar with your particular platform, it can significantly slow down the process of implementing your new benefit. This can impact the general employee experience and increase the cost of implementation, which can interfere with the implementation goals set by your team.
Avoiding technical delays
Make sure your vendor has a wealth of resources available to help you with this process. This includes walkthroughs, FAQ documents, and other resources that can help you ensure that you have all the information you need to avoid delays.
In addition, having a team of experts from your provider ready to help you through the process is the best solution. By having a dedicated team available, you can have the white glove service you need to avoid delays, troubleshoot issues, and find solutions to the issues you’re facing much faster.
Adoption and engagement
For some employees, an identity protection benefit might be a new concept. And even for those who know what an identity protection benefit is, they may not understand the value of an identity protection benefit, the features included in it, or that your company is even offering an identity protection benefit.
If you don’t offer employees the right resources and information that help them understand this new benefit, you may struggle with overall participation rates and those employees who did enroll in the plan may not be getting the most from the benefit.
Educating employees on an identity protection benefit
With so much going on during open enrollment, it’s easy for employees to overlook a new benefit. To help avoid that, be sure to choose a provider who offers a thorough marketing and communications package that will help you do the following:
Raise awareness of the new benefit
Describe what’s included in the benefit including features, coverage limits, additional plans, and more
Detailed instructions on how to activate the benefit and how to use the provided features
Provide you with a frequently asked questions document that will answer many of the questions that employees may have
How Allstate Identity Protection approaches benefit implementation
When it comes to implementing an employee benefit from Allstate Identity Protection, our implementation team is dedicated to ensuring the process goes as smoothly as possible. We provide the following services to help make implementing our identity protection benefit as simple as possible:
Secure data sharing: Our team collects data securely through a SFTP, API, or via secure site to ensure your employees’ information is handled safely and securely.
Designated service team: This includes a dedicated implementation director and technical point of contact and a dedicated Account Manager who will be the primary point of contact after the implementation effective date.
Thorough technical support: We have a staff of experts who will help you onboard our identity protection benefit and ensure its properly set up on all of your workplace applications and platforms.
Ready-to-deploy marketing and communications packages: With a library of communications and marketing templates, we equip your team with the resources they need to raise awareness of your new identity protection benefit, communicate what the plan includes, and educate your employees on how to use it effectively.
To learn more about Allstate Identity Protection and how an identity protection benefit can help protect your employees from scams and fraud, visit our Business Content Hub page.
